Waboxly

Terms of Service

Last updated: August 26, 2026

These Terms of Service ("Terms") govern your use of Waboxly ("the Service") operated by Waboxly ("we", "us", or "our") at https://app.waboxly.com. By creating an account or using the Service, you agree to these Terms.

1. Description of the Service

Waboxly is a platform that allows you to:

  • Connect your WhatsApp Business numbers via the Meta Cloud API.
  • Receive and respond to messages in a shared inbox.
  • Assign conversations to team members.
  • Manage multiple WhatsApp numbers from a single dashboard.

2. Eligibility

You must be at least 16 years old and have the legal authority to enter into these Terms. You must provide accurate and complete information when registering.

3. Account and Security

  • You are responsible for maintaining the confidentiality of your login credentials.
  • You are responsible for all activity that occurs under your account.
  • You must notify us immediately of any unauthorized use of your account.
  • We may suspend or terminate your account if we detect suspicious or fraudulent activity.

4. Acceptable Use

You agree not to:

  • Use the Service for any illegal or unauthorized purpose.
  • Send spam, unsolicited, or abusive messages through connected WhatsApp numbers.
  • Violate Meta's WhatsApp Business Policies or Meta Platform Policies.
  • Attempt to access, tamper with, or disrupt the Service's systems, security, or data.
  • Resell or sublicense the Service without our written consent.
  • Use the Service to store or transmit malware, viruses, or harmful code.

5. Free Trial

New accounts receive a 14-day free trial with one free WhatsApp number. The trial allows you to test the Service before committing to a paid plan. After the trial expires, you must pay for each number to continue using the Service.

6. Billing and Payments

  • The Service is billed per WhatsApp number on a monthly basis.
  • The price per number is set by the administrator and may change with notice.
  • First-time payments may be prorated based on the remaining days in the current billing cycle.
  • You must submit a payment proof for each new number. The number is activated only after an administrator approves the payment.
  • If a renewal payment is not made within the grace period, the number will be suspended and will not send or receive messages until payment is settled.
  • All payments are non-refundable unless required by law.

7. Meta and WhatsApp Compliance

  • You are solely responsible for complying with Meta's policies, including the WhatsApp Business Messaging Policy and Commerce Policy.
  • You are responsible for obtaining and maintaining your own Meta app credentials and access tokens.
  • We are not responsible for any suspension or action taken by Meta against your WhatsApp Business account.
  • The Service depends on the Meta Cloud API. We are not liable for service disruptions caused by Meta API changes, outages, or deprecations.

8. Data and Privacy

  • Your use of the Service is also governed by our Privacy Policy.
  • You are responsible for ensuring you have the right to process the personal data of individuals who message your WhatsApp numbers.
  • You retain ownership of your message data. We process it only to provide the Service.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. The Service may be temporarily unavailable due to maintenance, updates, or factors beyond our control. We are not liable for downtime or data loss resulting from such events.

10. Intellectual Property

The Service, including its design, code, and branding, is the property of Waboxly. You may not copy, modify, or distribute any part of the Service without our written consent.

11. Limitation of Liability

  • The Service is provided "as is" and "as available" without warranties of any kind.
  • We are not liable for indirect, incidental, or consequential damages.
  • Our total liability shall not exceed the amount you have paid in the 30 days preceding the claim.
  • We are not responsible for lost messages, missed business opportunities, or damages resulting from Meta API limitations.

12. Termination

  • You may delete your account at any time by contacting us.
  • We may suspend or terminate your account if you violate these Terms.
  • Upon termination, your data will be removed within 30 days unless required by law.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of significant changes via email or a notice within the app. Continued use of the Service after changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of Morocco. Any disputes shall be resolved in the courts of Morocco.

15. Contact Us

If you have questions about these Terms, contact us at support@waboxly.com.